Accessibility Services

Accessible tickets can only be purchased online at Livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.
The accessible seating area can reach capacity early and is first-come, first-served. Our Accessible section is located at the front and the middle of the venue (map below). Please purchase a general admission ticket, and we will accommodate you and your companion.

Accessible parking is located by the entrance of Greenfield Lake Amphitheater on Amphitheatre Drive. It is designated by blue Accessible traffic cones and spaces are available on a first come, first served basis.

The two entrances to Greenfield Lake Amphitheater are fully accessible. Both entrances - the main entrance and Gator Garden entrance - are located off Amphitheatre Drive. Accessible parking is located next to this entrance.

Assistive Listening Devices (ALDs) technology in Greenfield Lake Amphitheater is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

1. Connect to venue Wi-Fi network labeled LNListen or scan the QR code at the box office.

2. Download the Listen Everywhere app via the App Store HERE or Google Play Store HERE.

3. Connect to the audio channel in the app 

4. Enjoy the show! 

Using this app will work in any area of Greenfield Lake Amphitheater

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request to WilmingtonBoxOffice@livenation.com  at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.
On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.
For real-time updates during your visit, please check our social channels: Facebook | Instagram

Greenfield Lake Amphitheater takes pride in offering a variety of options for guests with special dietary needs. We host a rotating schedule of local food trucks at each show as well as a concessions food truck (see menu). Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.
Additionally, Greenfield Lake Amphitheater cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.
If medical assistance is needed, please contact a crew member. Medical emergencies can also be reported by texting TONIGHT to (910)-400-0494 with the issue and your location.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Our accessible restrooms are located to the left of the venue's entry just inside the entry gate:

At Greenfield Lake Amphitheater, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.