Frequently Asked Questions about GLA

We're located at 1941 Amphitheatre Drive, Wilmington NC. Click here for GPS navigation.

We do! The box office at Greenfield Lake Amphitheater will be open only on show days, one hour prior to doors. If you’d like to purchase tickets online, click here.
Pro tip: You can purchase tickets for Greenfield Lake shows at the Live Oak Bank Pavilion box office - located downtown Wilmington on Harnett & Nutt St. Open Fridays from 10am-1pm if there is a public on sale that day. We will remain closed if no Friday on sales.

Gate times vary, but are usually one hour prior to the ticketed show time. Please check the specific event page on Ticketmaster as these times are subject to change. You can hang with us before gates open in our new greenspace - The Gator Garden! The garden opens and hour prior to doors and remains open until after the show. 

All of our events are all ages. Children 5 and under do not require a ticket but must sit in a parent's lap when seated.

Yes. In addition to standing room, we have stadium style seats that are first come, first served. We do not have a lawn area.

We typically don't share this info to the public as it is subject to change. We do share the gate and show start times on the Ticketmaster event page under "More Info."

Unless a show cancels or reschedules, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information.

If you're at the venue, visit the guest services table in the Gator Garden to see if your item has been turned in. 

If you aren't at the venue, you can submit a claim for an item by e-mailing us at lostandfoundILM@livenation.com.

The best place to park for shows at the amphitheater is in the grassy area along Lakeshore Drive between North Carolina Avenue and Honeysuckle Dr. Please be aware that Elderhaus next to the venue is now enforcing towing. The easiest and most accessible entrance is from North Carolina Avenue off of Carolina Beach Rd. On street parking along Lakeshore Drive is also permitted, and did it mention it's free?
Accessible parking is located to the right of the venue designated by blue traffic cones.

We do! To the right of the venue's box office, there are several first come, first served Accessible spaces designated by blue traffic cones.

We do have a bag policy. We will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). No other bags of any type will be allowed. If your bag exceeds this size, you will be asked to return the bag to your car. Should you need a clear bag once you arrive, we sell them at the venue for a small fee. 

- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6"x9"
- Cameras – nonprofessional only, no detachable lenses
- Water – up to 1 gallon in a factory sealed or empty bottle
- Small blankets no larger than 4’ x 8'
- Strollers (as long as they are not stored in a aisle or walkway)

- Any and all bags that are outside of our clear bag policy
- Weapons of any kind
- Alcohol
- Illegal drugs/substances
- Glass containers
- Cans
- Coolers (large or small)
- Laser pointers
- Lawn chairs
- Animals (except service animals)
- Fireworks
- Chain Wallets and other Chains

No, we are a cashless venue. However, if you must use cash, we offer cash to card conversion (free of charge) at our Guest Services table in the Gator Garden. Once you transfer your cash onto this card, you can use it anywhere inside the venue and at any major retailer outside the venue that accepts MasterCard. All main concession stands take Visa/ MasterCard / Discover and American Express. 

Lawn chairs are not permitted inside the venue. 

Greenfield Lake Amphitheater does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Re-Entry is not permitted at Greenfield Lake Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

We absolutely do! Greenfield Lake Amphitheater strives to make our venue and live experiences inclusive and accessible. For a comprehensive guide to these services, click here. 

You don't. Our seats are first come, first served but we do have designated seats that are Accessible. You can find those in the first row of seats by the stage as well as the middle section of the seats (pictured below). If you need assistance finding or getting to these seats, let any staff member know. 

You can find Accessible parking to the right of the box office, designated by blue traffic cones. These spots are first come, first served.